DISPUTES

Dispute management within the payment methods industry—and, more specifically, within the world of cards—is a product supported by very specific standards/systems/procedures that are—largely—common to any issuing bank worldwide.
 

The Santander Global Operations Disputes Service Centre is widely recognised within the industry and has received numerous nominations for prestigious international awards such as the EOA UK Award for Innovation in Pan-European Services and the SSON Netherlands Award for Value-Added Excellence in the European Service Industry.
 

Santander Global Operations has the experience, technical innovation and human and technological resources to provide operational services with regard to card (credit, debit, prepaid, contactless) dispute processes in any environment (bricks-and-mortar shops, the internet, cashpoints) and for any nature of dispute (fraud or technical), supported by all the main networks (Visa, MasterCard, Maestro, Star and Redsys) for Santander Group banks.